Support

What is Substack?

The Hartmann Report uses the Substack platform to carry our newsletters. When you subscribe, a Substack account is created for you under your chosen email address.

How do I Sign In?

You can sign in and manage your account directly with this link:
https://hartmannreport.com/account or by clicking here.

If you have difficulty signing in to your account, ensure you are using the correct email address and password combination. The team at Substack support may be able to help if you are having a sign-in issue - click here for help.

How Do I Change My Password?

For security reasons, we cannot see your password, nor can we change it for you.

Go to your Manage Subscription Page scroll down to the Account Actions and use the link titled “To change your password” and follow through from there.

How Do I Receive the Hartmann Report by Email?

When you subscribe, either as a free or paying member, you’ll receive the Hartmann Report in your email. The Hartmann Report is divided into several sections.

You can manage which sections of the Hartmann Report you wish to receive by visiting your Manage Subscription page and disabling the toggles on the subjects you no longer wish to receive. This allows you to choose which parts of the Hartmann Report are emailed or made available in the Substack app.

I Was Receiving the Hartmann Report, But the Emails Stopped

This is almost certainly due to your email provider marking the Hartmann Report as spam.

The first thing to try, is a test email, to see if it arrives with you.

Go to your Manage Subscription Page scroll down to the Account Actions area and use the link titled “If you are having email delivery issues” and follow through from there.

If you are still not receiving emails, then it is probable that your email supplier is placing the emails in the spam or promotions folder. We suggest checking these folders.

Should you still not find the emails, it is possible that your email provider is blocking them at source as spam. Use this link to contact Substack support, who should be able to help.

How Do I Change My Email Address?

To update your email address for your Substack profile, head to your Settings page: https://substack.com/settings

Click on "Edit" in the Email section.

Enter your new email address and click "Save". This will change the email address on all of your Substack subscriptions.

How Do I Receive the Hartmann Report on My Phone or Tablet?

Substack has its own app, which should work with most phones and tablets running Android or Apple iOS.

Download and install the app, sign in and you will be connected to the Hartmann Report and any other Substack newsletters to which you subscribe. Click below, or search in your app store for ‘Substack’

How Can I Listen to the Newsletter Posts?

The Substack app has a useful facility - it can read aloud the words from an article.

To listen you will first need to download and install the Substack app and sign in (see above).

Then, open an article and click on the headphone icon toward the top right. The Substack AI voice will read the article. Please note, this has replaced the podcast read of articles, which has been discontinued.

Can I Have a Free ‘Paid’ Subscription?

If you are already a paid subscriber, you can gain one, three, or six months of free access to the premium paid benefits, by referring friends who subsequently join as paid subscribers.

Full details of the Hartmann Report referral program can be found here. Or simply click the button below and start to refer people.

Why Can’t I Comment on Posts?

Commenting on posts is reserved as a paid subscriber premium benefit.

Experience has proved that opening comments to all, results in commercial spamming, trolls, and some very unpleasant posts. For these reasons, we reserve comments for our wonderful paid supporters.

How Do I Unsubscribe From the Hartmann Report?

If you simply reply to an email with ‘unsubscribe’, this will NOT cancel your free or paid subscriptions.

You should visit your Manage Subscription page, and disable the toggles on the subjects you longer wish to receive. This allows you to choose which parts of the Hartmann Report are emailed or made available in the Substack app.

If you wish to unsubscribe completely, then you should click the red ‘Unsubscribe’ button.

Can I Pause My Paid Subscription For a Short While?

Absolutely. Paid subscriptions can be paused for one, three, or six months. At the end of the pause period, the subscription will restart, unless you take another action.

You should visit your Manage Subscription page, and click the “To cancel your paid subscription” link, and use the “Pause subscription” option.

How Do I Cancel My Paid Subscription?

We will be sorry to see you go but appreciate that you may wish to leave the Hartmann Report as a supporter.

You should visit your Manage Subscription page, and click the “To cancel your paid subscription” link, and use the “Cancel subscription” option.