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Wow, thanks for sharing Carol. I am so sorry that you went through this. Credit unions and neighborhood banks might behave better than big ones. But this was criminally stupid of them. When big institutions act like this the best thing is stop giving them business and let others know why. Telling the upper management can’t hurt either. Sometimes they get the message.

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I appreciate your affirming comments. It was three years ago, and I still can't believe anyone would act like that. I immediately withdrew what business we had with Bank of America. My credit union, SDCCU, heard my complaint but didn't comment- at least listened. Yes, Credit Unions are much better at helping when one of their employees does something stupid. Of course, I was cited for my outcry protesting the abuse.

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